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![]() Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. This Second Edition includes a new chapter on Coaching for BIFF Responses. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.) Biff response examples plus#It takes practice This little book gives over 20 examples of BIFF responses for all areas of life - plus additional tips to help you deal with high-conflict people anywhere. Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. A BIFF response is easy to remember, but hard to do. Biff response examples series#It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. The best way to keep co-parenting communication on track is to use the BIFF response Brief, Informative, Friendly and. A BIFF response is easy to remember, but hard to do. Oh, if only communication was easy Misunderstandings and misinterpretations can cause so much stress for parents after separation, especially if emotions are running high. BIFF stands for Brief, Informative, Friendly, and Firm. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.īIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return. It can be used at work, earning you respect and success. A BIFF Response® can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). We live in an age of rapid change and instant communication. Then use Bill's EAR Statement(TM) technique in Calming Upset People with EAR for verbal communications in high-conflict situations.BIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES BIFF is a game-changer when you have to respond in writing in high-conflict situations or with any upset person. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence. Using BIFF with toxic teammates, workplace bullies, and threatening customers and clients can reduce the risk of lawsuits and complaints and make everyone feel more confident in workplace relationships. ![]() Biff response examples how to#It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers-instead of becoming consumed in unhealthy back-and-forth wars. This second book in the Conflict Communication Series focuses exclusively on workplace communication-internal and external-with instructions on how to use the four-step BIFF method with numerous examples of what works and what does not work to demonstrate potential pitfalls. Biff response examples professional#It can help you get the outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Hostile and undermining emails, letters, texts, and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace.įor over a dozen years, the BIFF method of communicating in writing has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger.īIFF (Brief, Informative, Friendly, Firm) is a simple, practical and structured way to respond to nasty emails or any written communication. Have you ever received an email that made your heart beat faster or spiked your blood pressure? We all know we're not supposed to respond right away, but how you respond will either increase or decrease the hostility and conflict. ![]()
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